Returns & Exchanges

Returns

Robey Boutique has a 14-day store credit return policy. Items purchased must be returned within two weeks from the date on which the original order was delivered in order to receive full store credit for your purchase. After 14 days, items will no longer be eligible for return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, with receipt or proof of purchase. 

To request a return for an online purchase, please email info@robeyboutique.com. If your return is accepted, we'll send you instructions on how and where to send your package. Any return shipping costs will be the responsibility of the customer and original shipping costs will not be included in the store credit issued. Items sent back to us without first requesting a return will not be accepted. 

Exchanges

Robey Boutique has a 14-day exchange policy. Items purchased must be exchanged within two weeks from the date on which the original order was delivered. After 14 days, items will no longer be eligible for return. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, with receipt or proof of purchase. 

To request an exchange for an online order, please contact us at info@robeyboutique.com. If your exchange request is accepted, we'll send you instructions on how and where to send your original item. Any shipping costs incurred to return the original item as well as shipping costs to deliver the new item will be the responsibility of the customer. Items sent back to us without first requesting an exchange will not be accepted. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any damages or defects must be reported within 2 days of order delivery via an email to info@robeyboutique.com. Please include photos of any product damages or defect along with your message.

Exceptions
We cannot accept returns or exchanges on Final Sale or Giveaway Items. Items purchased at a discount are also ineligible for return. 

Store Credit
We will notify you once we’ve received and inspected your return. Please allow 5 business days to process the return once it has been received. If approved, store credit will be issued via a Robey Boutique gift card, delivered by email.

Last updated: August 1st, 2024